Are you interested in RPA, but don’t know where to start? Are you also worried about spending vast amounts of time and money on consultations? These are some of the main concerns businesses come up against when deciding to implement RPA within their company. They’re excited about the benefits of a robotic workforce within their business, but often stop short when it comes to using RPA, simply because they don’t know where to start or worry about the overall budget.
Furthermore, an RPA solution is usually very company specific, and although it’s the quickest and easiest way to achieve automation, it still needs a significant amount of preparation and cooperation with team members who are cautious and perhaps not too motivated to have robots as future colleagues. So, what’s the number 1 RPA process and can it benefit anyone’s core business I hear you ask? It’s called End to End Monitoring of your critical applications.
What is End to End Monitoring?
End to End Monitoring is employing RPA bots to log into your business’ various applications such as ERP, CRM or any online application that your organisation needs. The RPA bots can be instructed to measure the performance and availability of different functions that are critical for your business.
For example, if you own an e-commerce business, the last thing you want is your customers experiencing interruptions at various points of the buying process. How many times have you used an application that didn’t work correctly? It’s frustrating and lowers your opinion of that website or app. A big no-no when you’re expecting buyers to bring you revenue. By employing RPA bots, they can check the processes within the application regularly and alert the responsible person by saying, “Hey, I couldn’t add an item to the cart 3 times in a row, sort this out!” Once the responsible person is alerted, they can fix the error before it affects your customer’s experience.
End to end monitoring applies to customer-facing services as well as internal processes by instructing the RPA bots to report whether these processes are working correctly from the user’s point of view.
What else can End to End Monitoring do?
The benefits of End to End Monitoring doesn’t stop there; you can get accurate measurements, alerts and data that pinpoint issues proactively and save yourself and your customers from process disruption. I bet you’re wondering why you haven’t implemented this automation process sooner?
This is something to think about the next time you’re on the phone to a customer service line, and the operator says, “sorry for the delay; the computers are running slow today”. Sound familiar? RPA bots can help remove these poor experiences for everybody within your business and users of it. Employing bots will receive acceptance in-house for several reasons; the RPA bots alert the responsible team to fix errors without them having to perform the mundane, repetitive tasks themselves, your staff that use the office systems will not be getting frustrated with repeat system errors, and your customers will have a quicker, more pleasant experience as a result.
All these benefits of End to End Monitoring have a positive effect on people involved at each end of your business and in turn, save your company money and potentially increase its profitability thanks to increasing its staff productivity and end-user reliability.